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Always use the correct method when receiving a transferred call on your telephone systems

12
Jul 2011

 

Always use the correct method when receiving a telephone call in your business whether it is a transferred or incoming telephone call.

It is very important that when you pick up the telephone and take a call coming through to you that you still introduce yourself in a professional manner:
“Good afternoon; John Smith speaking; how can I help you?”

There can be a tendency to just say “Hello” or even worse “Hiya” when you respond because you know that the person has asked for you specifically. Also you possibly think it is an intercom call from someone in the office who is using the telephone to communicate with you.

What do you perceive when you ring somebody and the response you get is “YES?”  Are you interrupting them – or are they in a bad mood?

However callers will often then resort to saying: “Is that Paul?” to ensure they are through to the right individual. Giving your name also helps to increase the rapport that is so necessary when trying to build client relationships.

Again always be very welcoming on a telephone call. It is very easy to feel that the telephone is an interruption to what you are actually doing. This can be particularly relevant to people who have busy phone systems that result in further actions needing to be taken. For example if you work in a service department dealing with faults.

Everybody you speak to is your “customer” – so make them pleased to talk to you by being pleasant every time you answer a telephone call.

Make your  Office Telephone Systems work for you – effectively.

Comments 

 
0 #1 Arnold 2011-08-01 21:45
Nobody wants to be waiting for someone to answer the call. I always think first on what I don’t want other to do to me, in that way I will know I am doing the right thing. By the way, I like the video a lot. Thanks for the time on putting videos on your articles. That really helps. :-)
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