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Be prepared when you pick up a call on your telephone system

Jul 2011


Telephone systems ring constantly and you need to be ready for those important callers. If you are fumbling for information when asked a question it is irritating to the person at the other end of the line.

The best way to understand this is to try to put yourself in the position of the caller. How do you feel when you are requested to hold whilst they “find a pen”? You are probably thinking how ill-prepared the receptionist is. So make sure that you have a writing implement and pad to hand before responding to a ringing phone!

The same applies when you first arrive in the morning. If you are there at the last minute so that you haven’t had time to fire up your PC then what use are you? Aim to get in to work five minutes early so that you can hit the ground running right from the beginning of play.

This means your computer has the correct programmes open so that all of the knowledge that you require is at your fingertips – e.g. customer database, sales spread sheet, Explorer with brochures directory selected, etc.

You will gain a confidence that is infectious and will enjoy being prompt with your responses.

More importantly it gives a really good impression about you and your business if you answer your telephone calls efficiently.

Business phones have loads of features – ensure you have those that are most suited to you


0 #1 Will 2011-08-01 21:27
Hi! I like the video a lot. I enjoy reading the tips too. We should do things that we want others to do unto us. We should be ready to jumpstart the day and not get stressed because of our mistakes. More power to your site! :-)

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